2006-12-31 09:00:02
Imagine being able torelate to vendors -- productively, on mutually agreeable terms -- rather than just paying them money for whatever they're selling, and occasionally giving them"feedback" through surveys that aggregate our"input" inside some impersonal"customer relationship management" (CRM) system. That's the idea behind VRM, or Vendor Relationship Management. It's the reciprocal of CRM: a toolset for independence and engagement. That is, of independencefrom vendors and engagementwith vendors.VRM is also a development effort --ProjectVRM -- that we've started at theBerkman Center for Internet and Society. There are no VRM tools yet, so we're starting with a blank slate. We've begun filling that in with a wiki and a mailing list, both open. Find them throughProjectVRM.org. 

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