2008-05-16 09:30:02It's been a year and a half since I started using Linux (or GNU/Linux, if you prefer) for much of my day-to-day computing, but the past week or so marks the first time I've had to support another user -- in this case my wife, Ilene, whose Macintosh iBook G4 is awaiting the end of the semester at California State University Northridge, where she teaches. ... It has been a lot harder than I thought. We don't think like our users. But we need to learn.
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