2008-01-05 16:00:02
"We Sincerely apologize for any inconvenience you may of had, and Thank you for your informative review. At your earliest convenience please contact me with your order information so I may make this right for you as we truly care about each and every customer like family here at Newegg and really hate to hear any negative feedback or bad experiences as we try to make every customer's purchase a positive enjoyable one." 

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